Terms and limitations
Terms of Use
These terms clarify the safe use boundaries for MediDove clinic support and patient engagement workflows.
Important safety notice
This platform does not replace clinical care
MediDove can support booking, triage routing, communication, and staff operations, but licensed professionals remain responsible for patient care decisions.
Administrative support only
MediDove helps clinics manage appointments, messages, reminders, feedback, receptionist workflows, and staff tasks. It is not a medical device and does not provide diagnosis or treatment.
Emergency symptoms
Patients should not rely on this website, chat, messaging, email, or voice support for emergencies. Emergency symptoms require local emergency services or the nearest emergency department.
Staff review
Automated summaries, routing suggestions, scripts, and campaign copy are draft assistance. Clinics are responsible for reviewing outputs before using them in real care workflows.
Communication rules
Outbound calls, messages, and email campaigns must follow patient consent, opt-out, template approval, and local communication laws. Cold healthcare marketing is not supported by MediDove.
Production compliance
A real deployment may require HIPAA, BAA agreements, call recording notices, data retention policies, staff access controls, and vendor-specific healthcare compliance review.